Return and Refund Policy
Arvea Bags Return and Refund Policy
Last Updated: 08-10-2025
Thank you for shopping with us at Arvea Bags. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.
Scope and Contact Information
For questions regarding returns and refunds, please contact us through any of the methods below:
- Email: support@arvea-bags.com
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Phone: +31 6 53479823
- Hours: Monday to Friday, 09:00 – 17:00
Policy Overview
- Return Period: Items can be returned within 30 days of delivery.
- Refund Processing Time: we will process your refund within 7 business days
- Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.
Order Cancellations
You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.
Return Conditions
We offer returns under the following conditions:
- Return Window: Items can be returned within 30 days of delivery.
- Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
- Receipt or Proof of Purchase: Required for all returns.
- Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.
Return Instructions
To start a return, please follow these steps:
- Contact Customer Service: Email support@arvea-bags.com with your order number, reason for return, and any supporting photos if applicable.
- Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
- Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
- Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect.
To start a return, you can contact us at support@arvea-bags.com
Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@arvea-bags.com
Exchange Policy
We offer exchanges for incorrect or defective items. Contact us within 30 days of delivery, and we’ll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.
Exceptions and Special Cases
- Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.
- Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.
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Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Processing Times
- Return Window: Items can be returned within 30 days of delivery.
- Refund Issuance: we will process your refund within 7 business days.
Contact Information
If you have further questions or require assistance with returns or refunds, please reach out:
- Email: support@arvea-bags.com
- Phone: +31 6 53479823
- Hours: Monday to Friday, 09:00 – 17:00