FAQs
Ordering & Payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, Paypal and other major payment methods at checkout.
Can I modify or cancel my order after placing it?
Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot make sure the modifications are possible, we will do our best to assist you.
Why was my payment declined?
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Shipping
Do you offer free shipping?
Yes! We offer free UK shipping on all orders
How long does shipping take?
Orders are processed within 1–2 business days (Monday - Friday). After processing, shipping takes 4-8 business days (Monday - Friday). See more information in our Shipping Policy.
Which courier do you use?
All orders are shipped via trusted carriers such as Royal Mail or DPD, depending on your delivery address.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email so you can follow your package.
What should I do if my order hasn’t arrived?
If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at support@arvea-bags.com and we’ll be happy to assist you.
Returns
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, Items can be returned within 30 days of delivery.
How do I return an item?
- Go to the Return Your Order Page.
- Enter your email address and verification code to sign in.
- Go to your order history, select the order and items you want to return or exchange, and follow the instructions, only 4 steps complete the returns request and submit.
- Once your request is approved, you will get email update notifications with shipping guidelines.
Do I have to pay for return shipping?
Returns are free of charge if you choose an exchange or store credit. If you prefer a refund to your original payment method, return shipping costs are at the customer’s expense, unless the product is defective or incorrect.
When will I receive my refund?
- After your return has been processed, you will receive a refund notice from us and it will take an additional 7 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.
- If you are a VIP customer, the refund is executed immediately after the return request is reviewed and approved.
- If more than 15 business days have passed since we’ve approved your return, please contact us at support@arvea-bags.com
What if my item is damaged or incorrect?
- If the purchased product is faulty, reach out to us within 7 days of the delivery date.
- If the purchased product is lost or theft, Please collect evidence and contact us immediately.
Product & Stock
How can I check if an item is in stock?
All available items are listed on our website. If a product is out of stock, you can sign up for restock notifications on the product page.
Are your products authentic and high-quality?
Yes! We source our products from trusted manufacturers and ensure they meet high-quality standards.
Do you offer gift packaging?
At the moment, we do not offer gift wrapping services, but all items are carefully packaged before shipping.
Can I request a custom order?
Unfortunately, we do not offer custom orders at this time.
Account & Customer Support
Do I need an account to place an order?
No, you can checkout as a guest.
How can I contact customer support?
You can reach our support team via email at support@arvea-bags.com or through our contact form on the website. We aim to respond within 24-48 hours.