FAQ
Ordering & Payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, Paypal and other major payment methods at checkout.
Can I modify or cancel my order after placing it?
Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot make sure the modifications are possible, we will do our best to assist you.
Do you offer discount codes or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts and promotions.
Why was my payment declined?
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders.
How long does shipping take?
UK Orders: 5-7 business days (free shipping).
Which courier do you use?
We use reliable courier services such as DHL and FedEx for our deliveries.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email so you can follow your package.
What should I do if my order hasn’t arrived?
If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at support@arvea-bags.com and we’ll be happy to assist you.
Returns
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, Items can be returned within 30 days of delivery.
How do I return an item?
Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.
When will I receive my refund?
Once we receive your returned item, we will process your refund within 7 business days. The refund will be issued to your original payment method.
What if my item is damaged or incorrect?
If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.
Warranty & Product Issues
My item is missing from my order, what should I do?
If you received an incomplete order, please contact our support team with your order number and photos, and we will resolve the issue.
Product & Stock
How can I check if an item is in stock?
All available items are listed on our website. If a product is out of stock, you can sign up for restock notifications on the product page.
Are your products authentic and high-quality?
Yes! We source our products from trusted manufacturers and ensure they meet high-quality standards.
Do you offer gift packaging?
At the moment, we do not offer gift wrapping services, but all items are carefully packaged before shipping.
Can I request a custom order?
Unfortunately, we do not offer custom orders at this time.
Account & Customer Support
Do I need an account to place an order?
No, you can checkout as a guest.
How can I contact customer support?
What are your customer service hours?
Our support team is available Monday - Friday, 09:00 - 17:00.